Playing at an999 should be fun, not stressful. This page explains the tools, rules, and support available to every player in Bangladesh who wants to keep their gaming under control.
18+ · Play Responsibly
Our Commitment to You
an999 treats responsible gaming as a core part of how we operate, not an afterthought. We give every registered player in Bangladesh access to practical controls that limit spending, restrict access, or pause play entirely. You are always in control.
Gambling is entertainment. When it stops feeling that way — when you feel anxious, chase losses, or skip daily responsibilities — it is time to use the tools on this page or contact support immediately. No questions asked.
Our 24/7 Live Chat and email at [email protected] are both available specifically to handle responsible gaming requests. Any limit you set through our tools takes effect within one hour of your request.
Age Verification Policy
You must be at least 18 years old to open an an999 account or to place any wager. This is not negotiable. We enforce this rule at registration and again at withdrawal through our KYC (Know Your Customer) process.
Documents We Accept
Before your first withdrawal, you will be asked to submit one of the following documents to confirm your identity and age:
National ID Card (NID) — the fastest option for Bangladeshi players
Valid Passport
Driving Licence
Our team reviews submitted documents within 12 hours. Keep your document clear and legible — blurry scans cause delays. Once verified, you do not need to resubmit unless your details change.
Important: Providing false documents to bypass the age check is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
Know Your Limits Before You Play
Responsible gaming starts before you log in. Set a personal budget each week that you are genuinely comfortable losing — treat it the same as spending money on a cinema ticket or a meal out. Once that amount is gone, stop for the day.
These three questions can help you stay grounded:
Is the money I am depositing from my regular income or from savings I cannot afford to lose?
Am I playing to have fun, or am I trying to win back money I already lost?
Could someone close to me be upset if they saw how much time or money I am spending?
If any answer makes you uncomfortable, take a break now. Use the tools below or contact our support team.
Warning Signs of Problem Gambling
Problem gambling does not always look dramatic. It often develops gradually. The list below is taken from widely recognised screening tools. Read through it honestly.
Check Yourself
You spend more than you planned to, consistently.
You feel restless or irritable when you try to cut down.
You lie to family or friends about how much you play or spend.
You have borrowed money or sold something to fund gambling.
Gambling is the main way you cope with stress or boredom.
You have missed work, study, or family time because of gambling.
You keep increasing bets to get the same level of excitement.
You try to "win back" money after a loss session.
If two or more of those points apply to you, please use the self-exclusion option or reach out to a support organisation listed at the bottom of this page.
Player Protection Tools at an999
Every an999 account holder can request any of the following controls at any time. Contact our Live Chat or email [email protected], state which tool you want, and we will apply it within one hour.
Sends an in-session alert after a set time (e.g., 1 hour)
Active from next login
Cooling-Off Period
Suspends your account for 24 hours, 7 days, or 30 days
Instant; cannot be reversed during the period
Reality Check
Shows your net win/loss for the current session at set intervals
Active from next login
Self-Exclusion
Closes your account for a minimum of 6 months
Instant; see process below
Decreasing a deposit limit takes effect immediately. Increasing a deposit limit requires a 7-day waiting period — this is intentional, to give you time to reconsider.
Self-Exclusion: Step-by-Step
Self-exclusion is a formal commitment to stop gambling at an999 for an extended period. You can choose 6 months, 12 months, or permanent closure. During this period, you cannot reopen or create a new account using the same details.
Contact SupportOpen our 24/7 Live Chat or email [email protected] with the subject line "Self-Exclusion Request".
State Your Preferred DurationTell the agent whether you want 6 months, 12 months, or permanent exclusion. All options are treated equally — there is no pressure to choose a shorter period.
Confirm Your IdentityWe will ask for your registered phone number or email address so we can locate and close the correct account.
Account Closure ConfirmedYour account is closed within one hour. Any remaining balance above the minimum withdrawal of ৳700 can be withdrawn before closure is finalised — just ask the agent.
After the Exclusion PeriodFor durations under permanent, you must contact us to reactivate — your account does not reopen automatically. We recommend a 48-hour reflection period before making that call.
Deposit & Withdrawal Rules
Understanding the platform's financial limits helps you plan and stay within your personal budget. Here are the current figures for an999 Bangladesh accounts:
Item
Amount
Notes
Minimum deposit
৳300
Via bKash, Nagad, Rocket, Upay, or Bank Transfer
Deposit processing time
~6 minutes
Most payments confirm faster
Minimum withdrawal
৳700
KYC must be completed first
Maximum daily withdrawal
৳95,000
Bronze tier; higher tiers have larger limits
Withdrawal processing time
~45 minutes
First-time withdrawals may take up to 1 hour
If you want a personal daily deposit cap set lower than these platform limits, contact Live Chat and we will apply your chosen figure immediately.
Protecting Young People at Home
If you share a device with people under 18, take these practical steps to prevent accidental or deliberate access to an999:
Log out after every session — do not rely on "remember me" on shared devices.
Use a PIN or biometric lock on your phone, separate from any general screen lock.
Do not save your an999 password in a shared browser profile.
Install parental control software on shared devices (e.g., Google Family Link on Android).
Store your bKash or Nagad login separately from your an999 credentials.
If you suspect a minor has accessed your account, contact us immediately at [email protected]. We will investigate and, if necessary, suspend the account without penalty to you while we review the situation.
Where to Get Help
Our support team is trained to handle responsible gaming requests with care and without judgement. Reach us any time:
For independent counselling and support, these organisations provide free, confidential help to people in Bangladesh and beyond:
Gamblers Anonymous (global): gamblersinternational.org — online meetings available
GamCare (international helpline): gamcare.org.uk — chat and phone support
National Mental Health Helpline (Bangladesh): Kaan Pete Roi — 01779-554391
You do not need to be a current an999 player to access any of these resources. Share them freely.
Questions from Our Players
Can I lower my deposit limit immediately?
Yes. Any request to decrease your deposit limit takes effect within one hour of contacting Live Chat. You do not need to provide a reason. Increasing a limit, however, requires a 7-day waiting period to give you time to reconsider the decision.
What happens to my balance if I self-exclude?
Before your account is closed, you can withdraw any balance above the minimum withdrawal amount of ৳700. Let the support agent know when you make the request, and they will process the withdrawal first. Bonus funds that have not met wagering requirements will be forfeited on closure.
Can I reopen my account during a cooling-off period?
No. A cooling-off period (24 hours, 7 days, or 30 days) cannot be reversed once it is active. Self-exclusion periods of 6 months or 12 months also cannot be shortened. Permanent exclusion is irreversible. These rules are in place to protect you, not to inconvenience you.
Does an999 flag accounts that show problem gambling behaviour?
Yes. Our team monitors for patterns such as unusually long sessions, rapidly increasing bet sizes, and repeated large deposits after withdrawals. If we identify a concern, a support agent will reach out to offer responsible gaming tools. You are also welcome to contact us proactively at any time.
Is there a time limit on how long sessions can run?
There is no hard platform cut-off, but you can request a session time reminder at any interval — for example, an alert after 60 minutes of play. The reminder will appear on screen and encourage you to take a break. You can set this through Live Chat.
What if I forgot my an999 login and cannot access the self-exclusion request?
You do not need to be logged in to request self-exclusion. Email [email protected] with your registered phone number and full name. Our team will locate your account and process the request directly. Response time is typically under one hour, 24 hours a day.