Privacy Policy

1. Who We Are

an999 operates the online gaming platform at an999.co. When you create an account, make a deposit, or browse the site, we act as the data controller — meaning we decide how your personal information is collected and used. This Privacy Policy explains those decisions plainly, so you know exactly what you are agreeing to before you play.

If you have questions about any section, email [email protected] or open a Live Chat. Our support team is available 24/7.

2. Data We Collect

We collect only the information we need to run your account, process payments, and keep the platform safe. The table below lists what we collect and why.

We do not collect data from social media profiles unless you explicitly link one to your account.

3. How We Use Your Data

Every use of your data has a specific purpose. We do not sell your data to third-party marketers. Here is how we use what we collect:

• Account management — creating and maintaining your an999 account, sending transaction confirmations, and processing bonus credits.
• Fraud prevention — detecting duplicate accounts, unusual betting patterns, and unauthorised login attempts.
• Legal compliance — meeting anti-money-laundering (AML) obligations and responding to lawful requests from authorities.
• Service improvement — understanding which games and features are most useful so we can make the platform better.
• Customer support — reviewing your chat history and transaction logs to resolve disputes quickly.
• Responsible gaming — monitoring play patterns to flag potentially harmful behaviour and enforce any limits you have set.
• Marketing communications — sending you promotions by email or SMS only if you have opted in. You can opt out at any time.

4. Payment & KYC Data

Payments at an999 go through local mobile banking methods including bKash, Nagad, Rocket, and Upay, as well as Bank Transfer. We store only the account identifiers needed to match your deposit or withdrawal to your an999 account — we do not store full mobile banking PINs or passwords.

KYC verification is required before your first withdrawal. You will need to submit one of: a National ID Card (NID), Passport, or Driving Licence. Documents are reviewed within 12 hours. Once verified, copies are stored securely and are not shared with game providers or payment partners beyond what is legally required.

5. Data Sharing

We share your data only when necessary, and only with parties who are contractually required to protect it:

• Game providers (Sexy Gaming, Spribe, JDB, Playtech, PG Soft) — receive a session token and your player ID so games can load and record results. They do not receive your payment details or identity documents.
• Payment processors — receive the minimum information required to complete your transaction (account number and amount).
• IT and security vendors — such as hosting providers and fraud-detection tools. All are bound by data processing agreements.
• Regulatory authorities — only when we receive a valid, lawful request. We will inform you unless we are legally prevented from doing so.

We never sell, rent, or trade your personal data. We do not share data with advertising networks for profiling.

6. Cookies & Tracking

an999 uses cookies and similar technologies to keep your session active, remember preferences, and measure site performance. The main types are:

You can block or delete cookies through your browser settings. Blocking essential cookies will prevent login and payment functions from working correctly.

7. How Long We Hold Your Data

We keep your account data for as long as your account is active. If you close your account, most personal data is deleted within 30 days. However, we are required by financial regulations to retain certain transaction and identity records for a minimum of 5 years after your last transaction. Anonymised analytics data may be kept indefinitely.

Responsible gaming records (self-exclusion history, limit settings) are kept for 7 years to prevent circumvention — this is a player safety measure, not a marketing one.

8. Your Rights

You have the following rights regarding your personal data held by an999:

• Access — request a copy of the data we hold about you.
• Correction — ask us to fix inaccurate or incomplete records.
• Deletion — request erasure of your data, subject to legal retention requirements.
• Restriction — ask us to pause processing while you dispute accuracy.
• Portability — receive your data in a structured, machine-readable format.
• Opt-out of marketing — unsubscribe from promotional emails or SMS at any time via account settings or by emailing support.

To exercise any right, email [email protected] with the subject line "Data Request". We will respond within 30 days.

9. Security Measures

Protecting your data is a core part of how an999 operates. We apply the following controls:

• TLS 1.3 encryption on all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest (passwords, KYC documents, payment identifiers).
• Two-factor authentication (2FA) available on all accounts — we strongly recommend you enable it.
• Regular third-party security audits and penetration testing.
• Access controls ensuring that support staff see only the data they need for their specific role.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact Live Chat immediately and change your password.

10. Players Under 18

an999 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. During registration and KYC, date of birth is verified against identity documents. If we discover that a minor has opened an account, the account will be closed immediately and any funds returned. If you believe a minor has accessed an999, please contact us at [email protected] right away.

11. Policy Updates

We may update this Privacy Policy when our services change or when legal requirements are updated. Material changes — ones that affect how your data is used — will be communicated by email to your registered address at least 14 days before they take effect. The "Last updated" date at the top of this page always reflects the current version.

Continued use of an999 after an update takes effect means you accept the revised policy. If you disagree with any change, you may close your account before the effective date.

12. Contact & Complaints

For any privacy-related question or concern, reach us through:

• Email: [email protected]
• Live Chat: Available 24/7 from the an999 website or app
• Subject line for data requests: "Privacy Request – [your registered email]"

We aim to resolve all privacy complaints within 30 days. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.