Withdrawal Limits & Timing at an999

Before you submit your first an999 withdraw request, check that your amount sits within these limits. All figures are in Bangladeshi Taka and apply to every player regardless of payment method.

Rule Amount / Time Notes
Minimum per request ৳700 Requests below ৳700 will be declined automatically
Maximum per day ৳95,000 Resets each day at midnight (UTC+06)
Standard processing 45 minutes Most bKash and Nagad transfers arrive faster
First-ever withdrawal Up to 1 hour Additional manual review on your first request
KYC required before First withdrawal Account stays active for play without KYC
Bonus wagering 7× Bonus funds must complete 7× turnover first

Silver VIP members get a ৳130,000 daily limit, Gold gets ৳180,000, and Platinum reaches ৳250,000. If you play regularly and reach higher tiers, submit a live-chat request to unlock the increased limit.

How to Request an an999 Withdrawal

The whole process takes about three minutes on the app or desktop site. Follow these steps in order.

  1. 01

    Log in to your account

    Open an999 Login or the an999 App. Make sure you are using the mobile number registered on your account.

  2. 02

    Open the Withdrawal tab

    Go to Wallet → Withdrawal in the top-right menu. The tab shows your available balance and any pending bonus wagering.

  3. 03

    Choose your payment channel

    Select bKash, Nagad, Rocket, Upay, or Bank Transfer. The channel must match the one used for your deposit.

  4. 04

    Enter the amount and account number

    Type the amount (minimum ৳700, maximum ৳95,000 per day). Double-check your bKash or Nagad number before confirming.

  5. 05

    Confirm and wait

    Tap Confirm Withdrawal. You will receive an SMS notification when the transfer is sent. Standard time is 45 minutes.

Faster on the app

The an999 App (version 2.4.19, Android 8.0+, 45 MB, free) sends push notifications the moment your transfer is approved. Desktop users rely on email or SMS alone.

an999 withdrawal interface showing wallet balance and bKash transfer confirmation screen

Why an999 Requires KYC Before Your First Withdrawal

KYC (Know Your Customer) is a standard identity check that protects your account from unauthorised withdrawals and keeps the platform compliant with financial regulations. At an999, you only need to complete it once — before your first withdrawal. After approval, all future withdrawals process at the normal 45-minute speed.

You can deposit and play immediately after registration without submitting any documents. The requirement kicks in only when you want to move money out. This means you can explore the full game library — all 3,400 titles from Sexy Gaming, Spribe, JDB, Playtech, and PG Soft — before completing verification.

Submit early

KYC review takes up to 12 hours. If you win during a cricket match and want to withdraw the same night, submit your documents before the game starts, not after. The 12-hour clock starts when an999 receives your files.

Accepted KYC Documents

an999 accepts three types of government-issued identity documents. Any one of them is enough — you do not need to send all three.

National ID Card (NID)

The Bangladesh Election Commission NID. Submit a clear photo of both the front and back. The name and number must be readable without zooming in.

Passport

The photo/data page and the page showing your signature. Both must be in the same upload. Expired passports are not accepted.

Driving Licence

The Bangladesh Road Transport Authority (BRTA) licence. Front and back required. Smart card or laminated card both work.

KYC Upload Steps

Once you have your document ready, the upload process is straightforward. The an999 app makes it easiest because you can photograph documents directly from your phone.

  1. 01

    Go to Account Settings

    Tap your profile icon and select Settings → Identity Verification. This section is only visible after you have made at least one deposit.

  2. 02

    Select your document type

    Choose NID, Passport, or Driving Licence from the dropdown. The upload form changes to match the required pages for each type.

  3. 03

    Upload front and back photos

    Tap Upload Image for each side. Accepted formats: JPG, PNG, PDF. Maximum file size per image: 5 MB. Minimum resolution: 600 × 400 pixels.

  4. 04

    Submit and await confirmation

    Tap Submit for Review. You will receive an email and SMS when the review is complete (within 12 hours). Status shows as Pending, Approved, or Rejected in your profile.

Photo & File Requirements for KYC

Most rejections come from low-quality photos, not the wrong document type. Follow these rules to get approved on the first submission.

Requirement What to Do
Lighting Photograph in natural daylight or a well-lit room. Avoid flash glare directly on the document.
Focus All text and numbers must be sharp. Tap the document on your phone screen to focus before shooting.
Corners visible All four corners of the document must appear in the frame. Do not crop any edges.
Colour, not black & white Colour photos only. Photocopies, black-and-white scans, and screenshots of digital copies are rejected.
No edits Do not use filters, crop out text, or annotate the image. Any edited image is automatically rejected.
File format JPG or PNG preferred. PDF is accepted for passports. Maximum 5 MB per file.
Document validity The document must not be expired on the day you submit.

Privacy and Data Protection

an999 stores KYC documents on encrypted servers. Your files are used only for identity verification and are never shared with third parties for marketing. Once your account is verified, you can request deletion of document images through support at [email protected]. The platform retains transaction records as required by financial regulations but does not store document images longer than necessary.

Why Withdrawals Get Rejected — and What to Do

Rejections are almost always fixable. Here are the most common reasons and the exact action to take.

Rejection Reason Fix It
KYC not approved yet Wait for the 12-hour review or contact live chat to request a faster check.
Bonus wagering not met Check your wagering progress in the Bonus section. Continue playing until you reach 7× of the bonus amount.
Amount below ৳700 Top up your withdrawal to meet the minimum. You cannot split a balance into smaller requests.
Daily limit reached Wait until midnight (UTC+06) for the limit to reset. Consider upgrading your VIP tier for a higher daily cap.
Wrong account number Re-enter your bKash, Nagad, or bank number carefully. Copy-paste instead of typing manually.
Payment method mismatch The withdrawal method must match the one used for your last deposit. Switch to the correct channel.
Account name mismatch Your bKash/Nagad account name must match the name on your KYC document exactly.

If your withdrawal is rejected for a reason not listed above, open a 24/7 live-chat session. The support team can see the rejection code and resolve most cases within a few minutes.

Supported Withdrawal Channels

an999 supports all major Bangladeshi mobile banking and bank transfer options. Deposit and withdrawal channels must match — if you deposited via bKash, withdraw to the same bKash number.

  • bKash Deposit: ~6 min
    Withdrawal: ~45 min
  • Nagad Deposit: ~6 min
    Withdrawal: ~45 min
  • Rocket Deposit: ~6 min
    Withdrawal: ~45 min
  • Upay Deposit: ~6 min
    Withdrawal: ~45 min
  • Bank Transfer Deposit: same day
    Withdrawal: within 45 min after approval

All channels process around the clock including weekends and public holidays. There are no withdrawal fees charged by an999 — your bank or mobile wallet provider may apply their own standard transaction fees.

Questions Players Ask About an999 Withdrawals

Can I withdraw without completing KYC at an999?
No. an999 requires identity verification before your very first withdrawal. You can play as much as you like without KYC, but submitting a withdrawal request will be blocked until your documents are approved. The review takes up to 12 hours, so submit your NID, Passport, or Driving Licence as soon as you make your first deposit.
My withdrawal has been pending for more than 45 minutes. What do I do?
First check that your KYC is approved and that your bonus wagering requirement is met. If both are done, open a live-chat session and share your withdrawal reference number. The support team is available 24/7 and can usually resolve stuck transactions within minutes. Delays beyond two hours are rare and almost always involve a bank transfer, not mobile wallets.
What is the maximum I can withdraw from an999 in one day?
The standard daily withdrawal limit is ৳95,000 (Bronze tier). Silver VIP members can withdraw up to ৳130,000 per day, Gold up to ৳180,000, and Platinum up to ৳250,000. The limit resets each day at midnight Bangladesh time (UTC+06). To reach a higher tier, check the monthly turnover thresholds on the Bonus & VIP page.
Can I use a different payment method for withdrawal than I used for deposit?
No. For security reasons, the withdrawal channel must match the deposit channel. If you deposited via bKash, you must withdraw to the same bKash number. If you want to switch payment methods, contact support first — they will guide you through the verification steps required to link a new account.
Does the 7× wagering requirement apply to all withdrawals?
The 7× wagering requirement applies only to bonus funds, not to your own deposited money. If you deposited ৳1,000 without claiming any bonus, you can withdraw that balance at any time (subject to the minimum ৳700 rule). Only the bonus portion and its winnings are locked until the 7× turnover is complete.
How long does KYC approval take at an999?
Standard review time is up to 12 hours. In practice, most submissions made during business hours are reviewed within 2–4 hours. Submissions made late at night may take closer to the full 12 hours. If your status is still Pending after 12 hours, contact the 24/7 support team with your submission reference.
What happens if my name on bKash does not match my NID?
an999 will reject the withdrawal until the names match. The name on your mobile wallet must be identical to the name on your verified KYC document. If you use a shortened or nickname version on bKash, contact support — they can advise whether additional documentation (such as a bank statement) can be used to bridge the discrepancy.