an999 Frequently Asked Questions
Straightforward answers about accounts, deposits, bonuses, withdrawals, and getting support — all in one place for Bangladesh players.
Account & Registration
Setting up your an999 account takes under two minutes. Here is what players ask most often before they start.
Who can open an an999 account?
You must be at least 18 years old and a resident of Bangladesh. One account per person — an999 checks for duplicate registrations. If you share a device with someone else, make sure each person registers with their own mobile number and email address. Registering on behalf of another person is not allowed.
What information do I need to register?
You need a valid mobile number (used as your login ID), a password, and your full name as it appears on your National ID Card. Your phone number links directly to your bKash or Nagad wallet, so use the number attached to the payment method you plan to deposit with. You will verify this number with a one-time code during sign-up.
How do I close or temporarily suspend my account?
Contact an999 support via 24/7 Live Chat or email [email protected] and request account closure or a self-exclusion period. The team will act on your request within a few hours. Any remaining balance that meets the minimum withdrawal threshold of ৳700 will be paid out to your registered payment method first.
Logging In
If you are having trouble getting into your an999 account, these answers cover the most common situations.
I forgot my password. How do I reset it?
On the an999 login page, tap "Forgot Password" and enter your registered mobile number. You will receive a reset code by SMS within a minute. Enter the code, set a new password (minimum eight characters with at least one number), and log in. If the SMS does not arrive, check that you entered the correct number and try again after two minutes.
Why is my account locked after several failed login attempts?
After five incorrect password attempts in a row, an999 temporarily locks the account for 30 minutes as a security measure. Wait out the lockout period and try again, or contact Live Chat to unlock it immediately. If you did not make those attempts, change your password as soon as you regain access and notify support.
Deposits & Payments
an999 supports bKash, Nagad, Rocket, Upay, and Bank Transfer. Deposits are fast and the minimum is low.
What is the minimum deposit amount?
The minimum single deposit is ৳300. There is no maximum set by an999 itself, but your mobile wallet provider may have its own daily transfer limits. Bank Transfer deposits have no upper limit on the an999 side. Funds usually arrive in your game wallet within 6 minutes of a confirmed transaction.
How long does a deposit take to arrive?
bKash, Nagad, Rocket, and Upay deposits are credited within 6 minutes in almost all cases. Bank Transfer deposits depend on your bank's processing schedule and can take longer during weekends or public holidays. If your deposit has not appeared after 30 minutes, contact support with the transaction reference number from your wallet or bank app.
Can I deposit using someone else's bKash account?
No. The payment method you use to deposit must be registered in your own name and match the details on your an999 account. Using another person's wallet or bank account will cause your deposit to be held for verification. an999 may return the funds and request a new deposit from a matched account. This rule protects against fraud and money laundering.
Withdrawals & KYC
an999 processes most withdrawals in under 45 minutes. KYC is checked before your first payout.
What documents does an999 require for KYC?
You need one government-issued photo ID: a National ID Card (NID), a Passport, or a Driving Licence. Upload clear photos of both sides of the document through the verification section of your account. an999 reviews submissions within 12 hours on average. KYC must be completed before your first withdrawal is processed — it is a one-time step and does not need to be repeated.
How long does a withdrawal take, and what are the limits?
Once approved, withdrawals are sent within 45 minutes. The minimum withdrawal amount is ৳700. The maximum you can withdraw in a single day is ৳95,000 on a standard account. VIP members on higher tiers have elevated daily limits — Silver members can withdraw up to ৳130,000 per day, Gold up to ৳180,000, and Platinum members up to ৳250,000.
Why was my withdrawal request declined?
Common reasons include: KYC not yet verified, a bonus wagering requirement not yet completed, the withdrawal amount falling below ৳700, or the destination wallet not matching your registered name. Check your account notification area for a specific reason. If the explanation is not clear, contact 24/7 Live Chat with your withdrawal reference number and the team will resolve it quickly.
Welcome Bonus
an999 gives new players a 205% first deposit bonus of up to ৳27,500. Here is how it works in practice.
How does the an999 205% first deposit bonus work?
Deposit at least ৳300, and an999 adds 205% of that amount to your account as bonus funds, up to a maximum of ৳27,500. For example: deposit ৳1,000 and you receive ৳2,050 in bonus funds on top. The bonus is credited automatically after deposit. You must wager the combined deposit-plus-bonus total 7 times before you can withdraw any winnings from the bonus. The bonus is valid for 7 days from the time it is credited.
Which games count toward the wagering requirement?
Slots, Crash games, Fishing games, and Lottery titles all count at 100% toward your 7× wagering requirement. Live Casino games such as Blackjack MH and European Roulette also count, but check the bonus terms page for any game-specific multiplier. Voiding a bet or placing bets on both sides of an outcome will not count. Progress is shown in real time in the Bonus section of your account.
Games & Providers
Which game providers does an999 offer?
an999 has more than 3,400 games from providers including Sexy Gaming, Spribe, JDB, Playtech, and PG Soft. The lobby covers Slots, Crash, Fishing, Lottery, and Live Casino. Popular titles include Fortune Mouse (Slots, 95.5% RTP), Crash Bonus (Crash, 97.2% RTP), Dragon Fishing 2 (Fishing, 97.8% RTP), and West Hunter Bingo (Lottery, 97.4% RTP). New games are added regularly.
an999 App
How do I download and install the an999 Android app?
Visit the an999 App page on your phone's browser and tap "Download APK". The file is 45 MB, so a Wi-Fi connection is recommended. Before installing, go to your phone's Settings → Security and enable "Install from unknown sources" for your browser. The app requires Android 8.0 or above. Current version is 2.4.19, updated 3 November 2026. Installation takes about a minute.
Is the an999 app available on iOS (iPhone)?
At this time, an999 does not have a dedicated iOS app available in the App Store. iPhone users can access the full site through Safari or Chrome on their device — the mobile web version is fully responsive and supports all features including deposits, withdrawals, live games, and Crash. Bookmark the site to your home screen for a near-app experience.
Support & Security
How do I contact an999 customer support?
an999 offers 24/7 Live Chat accessible from any page on the site — look for the chat icon when you are logged in. For non-urgent queries, email [email protected]. Live Chat is the fastest route for deposit or withdrawal issues. When you contact support, have your account mobile number and the relevant transaction reference ready to speed up the process.
Is my personal data safe with an999?
an999 uses SSL encryption on all connections, so your login credentials, payment details, and personal information are transmitted securely. Account data is stored on protected servers and is never sold to third parties. You can read the full data handling policy in the Privacy Policy. For account-level security, use a unique password and do not share your login details with anyone.